Support & Service Level Agreement
Helkrypt AI AS
Last updated: September 23, 2026
Support channels
Support requests are handled by email at support@helkrypt.no.
Expected response time depends on issue severity — see the response time table below.
Support hours
Monday–Friday, 08:00–16:00 CET, excluding Norwegian public holidays.
Response time commitment
| Severity | Definition | Response time |
|---|---|---|
| Critical | App down / data loss | Within 24 hours |
| High | Major feature broken | Within 1 business day |
| Normal | Bug, question | Within 2 business days |
| Low | Feature request, general | Within 5 business days |
Scope
This SLA applies to all paid Marketplace apps published by Helkrypt AI AS.
Contact
Helkrypt AI AS
support@helkrypt.no