Comment & Reply Templates for Jira

1. Install the app from the Atlassian Marketplace.
2. Go to Settings > Apps > Comment templates (Jira administrators only).
3. Select Create template, give it a name and text, choose projects and work types, and select Save.
4. Open a work item. In the Activity section, select the Templates tab, pick a template, edit the text if needed and select Post.

A template has:

• Name – up to 100 characters.
• Projects – leave empty for all projects except service projects. Select service projects to use a template there.
• Work types – leave empty for all work types.
• Default in service projects – Internal note or Reply to customer. Internal note is the safe default.
• Text – formatted text, with variables.

On the admin page you can also preview, duplicate and delete templates. Deleting a template doesn't change comments that were already posted.

Everyone who can use Jira can read templates. Don't put confidential information in them.

Any other {{…}} placeholder stays in the text, and Post is blocked until you replace it. Use this for things only the person replying knows, such as {{customer name}}.

• The comment is posted by the person who selects Post, with their own Jira permissions. The app never comments as itself.
• Edit the text as much as you like before posting. The template itself stays unchanged.
• The comment appears in the Comments tab like any other comment.

• Only templates that name the service project are shown there. Templates for all projects are not, so internal text can't reach customers by accident.
• Every template starts as an Internal note, unless the administrator set it to Reply to customer.
• You can switch between Internal note and Reply to customer before posting. When the comment goes to the customer, the button says Reply to customer.

• Atlassian doesn't let apps write into Jira's own comment box. That's why the templates have their own tab, and no browser extension is needed.
• Templates are stored in Atlassian's Forge hosted storage. Uninstalling the app deletes the templates. Comments already posted stay on the work items.

Comment & Reply Templates uses 3 scopes: read work, write work and app storage. It has no admin scopes, sends no data outside Atlassian and stores no personal data. See our privacy policy: https://www.helkrypt.no/privacy/apps.

Email support@helkrypt.no. Please include your Jira site URL and the key of the work item where something didn't work as expected. Don't send work item content.